Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What should I avoid looking at?
Avoid prolonged exposure to:
- Vehicle headlights
- Lasers
- Streetlights
- Weapon lights
- The sun or bright daylight
Brief exposure is usually not catastrophic, but repeated or excessive exposure can reduce tube lifespan.
How long until I can expect to get my order?
We will work quickly to ship your order as soon as possible. Some products are built to order but we plan to ship out orders within 5-7 business days. Delivery times vary depending on your location.
Is it normal to see small spots or imperfections?
Minor cosmetic spots are common in image intensifier tubes and usually do not affect performance. These are often normal characteristics of analog night vision technology.
What batteries should I use?
Use only high-quality batteries. Remove batteries during long-term storage to prevent leakage or corrosion.